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Store Manager

Steel City Hobbies 

Schedule (may vary):

Tuesday - Thursday: 1PM-8PM

Friday: 1PM - 5PM

Saturday: 12PM - 9PM

Pay Rate: $20/hr

Position Overview

We are seeking a dedicated, organized, and community-focused Store Manager to oversee daily retail operations at our local card and gaming shop. This role is responsible for managing the storefront, running in-store events, fulfilling online orders, maintaining inventory, and helping grow our customer and player communities.

The ideal candidate is detail-oriented, knowledgeable about trading card games, confident in conflict resolution, and passionate about building an engaging in-store experience.

Key Responsibilities

Storefront Operations

  • Manage daily operations during store hours

  • Process customer purchases accurately and efficiently

  • Intake trade-ins, evaluate condition and authenticity, and price items appropriately

  • Receive, count, and organize incoming inventory shipments

  • Maintain a clean, organized, and visually appealing storefront

Event Management

  • Coordinate and run weekly in-store game events

  • Maintain general knowledge of rule sets for multiple trading card and tabletop games

  • Manage player disputes in a calm, fair, and professional manner

  • Accurately record match results and event data

  • Foster a welcoming and competitive community environment

Online Order Fulfillment

  • Pull, pack, and ship online orders daily

  • Manage orders across multiple sales platforms

  • Ensure accuracy, timeliness, and quality in all shipments

  • Communicate with customers regarding order issues when needed

Inventory & Store Organization

  • Organize and maintain all inventory, including back stock and storage areas

  • Oversee packing, storage systems, and merchandising displays

  • Maintain overall store cleanliness and organization

  • Support loss prevention and inventory accuracy processes

Community & Business Growth

  • Build and maintain strong relationships with customers and players

  • Help grow local player communities across multiple games

  • Encourage repeat business and positive in-store experiences

  • Support promotions, events, and initiatives that expand the store’s reach

Required Skills & Qualifications

  • Ability to lift up to 30 pounds

  • Strong problem-solving and conflict resolution skills

  • Ability to assess trading card condition and verify authenticity

  • Basic math proficiency and working knowledge of Excel

  • Strong attention to detail and organizational skills

  • Excellent customer service and communication skills

  • Ability to multitask in a fast-paced retail environment

Preferred Qualifications (Optional)

  • Prior retail or hobby store experience

  • Experience running organized play events

  • Familiarity with major trading card games and tabletop systems

What We’re Looking For

We’re looking for someone who takes ownership, cares about the community, and wants to help grow both the retail and competitive sides of the business. This role requires initiative, accountability, and a passion for the hobby industry and all it entails.

Steel City Hobbies is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. Information is available here:   http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you are made a conditional offer of employment, you will be required to undergo a background check (including criminal record check).